Booking Regulations at Altara Apartments


I. General Provisions

This Regulation specifies the terms and conditions for booking and renting accommodations in selected apartments. Making a reservation constitutes acceptance of the Regulations. The agreement between the Client and the Lessor is concluded at the time of booking online, by email, or by phone.


II. Reservation

1. To make a reservation, the Client books a stay for a selected period. A confirmation of preliminary reservation will be sent to the Client's email address. If the deposit payment is not confirmed within the deadline specified in the reservation confirmation, the Lessor reserves the right to cancel the reservation.

2. The reservation confirmation sent by the Lessor includes:

a) The Client's stay dates

b) The rental amount

c) Information about the deposit amount

d) Bank account details

e) General reservation terms


3. Upon receiving the deposit for the reservation, the Client will receive an email confirming the payment and providing contact details for the reception staff responsible for handing over the apartment keys. The deposit is non-refundable as per Article 394 of the Civil Code.

4. If the deposit does not cover the total reservation amount, the Client is obligated to pay the remaining amount upon check-in.


III. Rental Terms

1. Apartment rental includes all utility fees, disposable items provided (cleaning supplies, toiletries), and services available to all guests of the facility.


2. Stay:

- Begins at 2:00 PM on the day of arrival and ends at 10:00 AM on the day of departure.

a) Early apartment access on the day of arrival depends on current occupancy and is individually considered by the Lessor. Early check-in cannot be guaranteed unless an additional fee is agreed upon in advance.

b) Late check-out is subject to availability and is also individually considered. To guarantee a late check-out, an additional fee must be agreed upon in advance.

c) Altara Apartments provide services according to their category and standard. Guests are requested to immediately report any quality issues to the reception.

3. The Client is obliged to report any events that may cause material damage to the property or jeopardize the safety of other guests.

4. The apartment may only be used for residential purposes and may not be subleased.

5. The Client agrees to an additional service fee as specified in the reservation confirmation.

6. Children are charged according to the reservation terms.

7. Free parking is provided for one vehicle per apartment. The management is not liable for damage or loss of vehicles parked outside or in the unfenced parking lot.

8. Check-in after 10:00 PM and check-out before 7:00 AM must be arranged in advance with the receptionist responsible for keys. This service costs an additional 80 PLN.


IV. Client Responsibilities

1. The actual number of people staying in the apartment must not exceed the number specified in the reservation. The Client must inform the Lessor of any changes. Non-compliance may result in denied check-in without a refund.

2. Additional guests must be reported to the Lessor. The Lessor reserves the right to deny extra guests if the apartment's capacity is exceeded.

3. Quiet hours are from 10:00 PM to 6:00 AM. Violation will result in immediate eviction without a refund.

4. The Client and guests are responsible for any damages caused and must report such incidents immediately.

5. Guests must present valid photo ID for check-in. Failure to do so will result in denied check-in.


VI. Reservation Modifications

Reservation changes are only possible through individual arrangements with the Lessor, confirmed via email.


VII. Transfer of Client Rights and Obligations

The Client may transfer their reservation rights and obligations to another person by informing the Lessor and providing the new person's details.


VIII. Force Majeure

Neither party is liable for non-performance caused by force majeure.


IX. Governing Law

Polish law applies to disputes, resolved by the court in the Lessor's jurisdiction.


X. Data Processing

Data is processed for booking purposes, compliance with legal obligations, and legitimate interests such as claims defense.


Complaints should be sent to altara.zakopane@gmail.com. The Lessor will respond within 30 days.


Deposits (30%) are non-refundable!


Lessor:

MT Rental sp. z o.o.

Dworska 1A/88

30-314 Kraków

NIP: 7361727483